We Love Working With Educated Homeowners
Choosing a Roofing Contractor
As you begin your research for a roofing contractor, there are several important factors to keep in mind. We want you to be properly prepared and educated before you start. We know that the more you know, the more likely you are to choose Wichita Falls Roofing for your new roof or roof replacement.
“Over 1.1 Million Complaints and Lawsuits Were Filed Against Contractors Last Year Alone…Up 62%.” The Wall Street Journal
When you choose a roof contractor to replace your roof – we suggest following these guidelines to ensure you have picked a contractor who will do the job with the highest in quality workmanship and professional customer service.
- Bank Financial Stability & Character Letter: This signed document from the bank will demonstrate the financial stability and the bank’s judgment of character of the contractor you are considering. Insist on seeing this letter so that you know that you are dealing with a company that is financially sound. The last thing you want is for your project to be halfway finished and the work crew walks off the site due to lack of being paid.
- General Liability Insurance Certificate – Not “Self-Insured”: You need to know if your contractor carries general liability insurance for both commercial and residential projects. No matter how small your home, you should expect your contractor to carry no less than $500,000…. and most reputable firms will carry closer to $1,000,000 of coverage. Over three-fourths of roofing companies do not carry proper insurance coverage to protect you against losses.
- Supplier “Lien Waiver” Letter…. UP FRONT: Don’t be fooled by contractors who promise they will get you a lien waiver before the job is completed. You must demand this letter UP FRONT, before the job begins, most certainly before you make your first payment. If a contractor offers this at the time that you are finalizing your contract, you will know you are working with a true professional. These letters are the ultimate level of consumer protection and will often sniff out a fly-by-night roofer.
- Current References: All respectable roofers carry a lists of references from roofing jobs completed over the past several years. This should include customers from the previous month and going back for many years. Happy customers are always happy to provide a reference if they are happy with the work and service. And if the list is large enough, no previous customer should get bothered with more than one or two phone calls a year.
- The Only 2 Circumstances Where You Pay Give Cash Up Front: Most reputable roofing companies will not need cash up front for most residential roofs. However, if you request a specially ordered, non-returnable roof material, then it is reasonable that you will have to pay for that up front. Also, if your new roof is not being covered by insurance and you have questionable credit. Most roofing companies will work with you and your insurance company so that claims process is very simple if you have a friendly insurance adjuster. Be very careful of roof contractors who ask for money up front (especially if your roof is standard materials like wood, composition, or tile shingles). The #1 area of fraud among contractors is taking money up front and never starting the job.
- Trade Association Certificates of Standing: Trade associations historically impose a vetting process for new members and so roofing companies who are members often have a stamp of quality and ethical integrity. Associations like the National Roofing Contractor Association and the Roofing Contractors Association of Texas are common associations.
- Compliance to Manufacturer Installation Guidelines: This is one of the most overlooked requests by most homeowners. Using quality roofing materials is a given, but it is important to know how to properly install the material to manufacturers specifications. Certified roof installers should provide a certificate of technical competency from the manufacturer of the roofing material. There are several different types of roofs, and not all roofing contractors are proficient with all types.
- Quality Inspection Checklist and Walkthrough: While a shady contractor may tell you this seems a bit like micromanagement, a reputable roof contractor should have no problem providing you their Quality Inspection Checklist prior to the job starting. And just as importantly, a Certified Inspector should be provided at the completion of the job to review the quality installation checklist. This walkthrough should occur prior to making any final payments.
Your home is one of your most valuable assets, and your roof is a major component of the structural integrity of your home to protect you against the elements. Your new roof is a crucial investment into your property and this decision should not be taken lightly.
We hope that these helpful tips have better prepared you to find the best roof contractor for your situation. At Wichita Falls Roofing, we pride ourselves at delivering service and quality above and beyond the standard of our industry. That is the commitment that sets us apart and keeps our doors open with raving referrals. The professionals at Wichita Falls Roofing look forward to consulting with you on your next roofing project.